About personal data
Here at NorthernFrontier you can be assured that we take our responsibility to handle and process your data in a safe and secure manner. We do comply with all laws and regulations given by the authorities to apply to personal data protection. The information stated below gives you a clear view of what kind of information we collect and how that information is used. You are always welcome to contact us with your questions or concerns about how we handle your personal data. NorthernFrontier 1th Street, Fifth Floor, District 5, Yiwu International Trade City 70925 Yiwu, 322000, Zhejiang China is the personal data controller for the processing of your personal data. If you would like to contact NorthernFrontier, you will find contact information on the website.
What personal data do we process?
Your data is processed differently depending on a few conditions. It depends on how you are registered. Are you an unregistered customer browsing our site and shopping or if you have created an account and aret hus a member of the site, or if you have signed up to receive information from us via our newsletter. In the sections below you read about the applications for each category.
Information about you as a customer
This is the information we need to be able to process your order in a safe and secure manner.
Address, telephone number, and email
Name
Payment information and payment history
Information about your order (e.g., order number, products ordered, delivery address, invoices, etc.)
This data is necessary for us to collect to make sure we fulfill the law regarding fulfilling the purchase agreement. If we do not get this information, we are not able to fulfill our agreement with you as a customer. The information is saved for 36 months from the time that delivery and payment have been made. We need to keep this data to make sure that we can assist you with any possible claims and warranty cases.
We need to follow laws and regulations to be able to process your order in a secure way. This is the information we need:
Name
Address
Payment information and payment history
Information about your order (e.g., order number, products ordered, delivery address, invoices, etc.)
This is a legal obligation that we have to make sure that we process this data in order to comply with laws and regulations to which we are subject. We are by law obliged to keep this data with restricted access for 7 years + the current year.
Customer service is most important to us, and to be able to give our customers the best customer service we need this information:
Telephone number and email
Name
Payment information and payment history
Information about your order (e.g., order number, products ordered, delivery address, invoices, etc.)
Information that you have disclosed yourself in your communications with us
This information is necessary for us to collect to make sure we are able to answer questions that you may pose to use and to our customer service. We do this on legal basis. This information is saved for 36 months in order to effectively address customer service issues as well as to handle any warranty claims.
In order to provide marketing materials to you so that we can show you our products and offers, both on our website and through our partners, we process the following information about you:
Data collected from cookies and the like, such as information regarding what products you have clicked on and which pages you have visited
Order number
IP Address
We keep this information for marketing purpose. For us to advertise our products to you up to one year after you visited our website. We do this on legal basis. You can read more about the collection and sharing of this data and how the data is handled in these channels by following the links below:
Google: https://policies.google.com/privacy/partners
Facebook: https://www.facebook.com/ads/about/?entry_product=ad_preferences
In order to receive our newsletter, get different offers, participate in customer surveys, provide feedback, or ask questions in our customer forum, we need to process the following details about you:
Name
Address, telephone number, and email address
Information you have provided yourself (e.g., your written/disclosed opinions, feedback, etc.)
We only process this data when we have received your consent regarding the information you provided to us. The storage time of this data may vary depending on the situation, but this is always specified in the consent that you give at that time; your consent can be revoked at any time by you as a registered user.
Who can we share your information with?
If we need to share your information, we only share this information, including personal data with some recipients to make sure the processing and handling of data is as described above. If we use third-party vendors, in a few cases, we make sure that we establish personal data agreements to ensure that these parties also follow the laws and regulations regarding data collection. We never sell your information. Parties that we may share your information with include:
Service providers
In order to fulfil the purposes when it comes to processing your personal data, we may share your personal information with companies that provide certain services to us. These services include the handling of mail and delivery of your goods, or companies that provide certain systems that we may use. These companies may only process your personal information in accordance with our express instructions and may not use your information for anything other than these purposes.
Payment service providers
In order to administer payments on our site, we use various payment service providers. Each payment service provider is the personal data controller for their own processing of your personal data; each one has separate terms and conditions that apply to them. You will receive information about the terms of the processing of personal data when you choose which payment method you want to use on the site.
Corporate Partners
In order for us to be able to compensate our partners for web traffic that has come to us through their channels, we share certain information with our corporate partners such as order number and the purchase price. The information is shared solely for that purpose, and is not further shared or sold to other parties for other purposes.
Other recipients
We may transfer your personal data to other recipients such as legal authorities if we are required to do so by law. If all or part of our business is sold to and/or integrated with another entity or business, your personal information may be disclosed to our advisors, to any possible buyer, to that buyer’s advisors, and may be passed on to the new owners of the business.
Your rights
Through what is known as a data registry, you have the right to know which personal data we have and use. Contact our customer service if you have any questions regarding which data we keep about you.
Our goal is to make sure that your personal information is correct and up to date. You have the right to modify incorrect information about you. Please contact our customer service if you want to change or delete any of your personal information.
In order for you to receive information about how we process personal data, we have opted to provide information regarding the collection of personal data, in addition to the information in this privacy policy. This information includes what information we process, the legal basis for that processing, and the duration for which the data will be processed. In addition, updated information concerning the processing of personal data is always published on our website.
On occasions where we have processed your personal data on the basis of your consent, you have the right to withdraw your consent regarding the processing at any time. You also have the right to prevent certain processing of data, such as processes related to direct marketing and newsletter mailings. In certain circumstances, you also have the right to have your personal data deleted or blocked. These rights do not apply, however, in instances where we are required by law to preserve or otherwise manage your data, if the information is needed for us to be able to fulfil an agreement with you, or for other similar legal/contractual circumstances.
Contact
If you have any questions about how we handle your personal data, you are always welcome to contact our customer service. If you are not satisfied with the response you received from us or how we handle your information, you have the right to lodge a complaint with the relevant supervisory authority.
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